They provide user-friendly platform with fairly low commissions. My advisor Ayush Kalia is a very friendly and professional guy, who has been very helpful in multiple occasions. Their customer support team especially Mr. Hao who assisted on my concern.CS is responsive and always helpful whenever I have questions. Have been trading with Pepperstone for way over 7-8 years. However, the recent issue has lead me utterly disappointed and dissatisfied with the support team.
- However…Their connectivity, support desk, and consistency, are beyond piss poor.
- The lack of CFTC authorization prevents Pepperstone from offering online trading services to residents of the United States.
- And no answer through email since two days.
- Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews.
John Concepicon is great at what he…
Pepperstone also offers a swap-free account suitable for clients of the Muslim faith, as there will be no interest fees credited or debited when holding positions overnight. Trades in all available instruments do not attract interest or swaps in line with the Sharia law. A key point to highlight is that all retail clients trading under Pepperstone’s regulated entities are covered by Negative Balance Protection. Its CySEC license mandates that EU retail clients should be compensated by the Cyprus Investor Compensation Fund (ICF) with up to €20,000 per person in the event of a broker failure. We are sorry to hear the you did no have a good experience with us. Please kindly contact us at so we can look into this.
Demetra is a very professional and efficient Customer Experience Officer. Demetra was able to resolve my query and provide me with the information I needed in a timely manner. Pepperstone and their support staff go above and beyond their duties to satisfy their customers.
- Although Pepperstone focuses mostly on Forex trading, the company has gradually expanded its product lineup over the years, currently offering more than 1,400 financial markets.
- It took us about 15 minutes to complete the registration and our trading account was verified within 24 hours.
- With more than 750,000 retail clients worldwide and an average of $12.55 billion of trades every day, Pepperstone is among the largest Forex and CFD brokers on a global scale.
- Dear Caleb, thank you for your feedback!
- They provide user-friendly platform with fairly low commissions.
Reliable broker
Hello Kenneth, we really appreciate your honest feedback and we are really happy you like our services. We will make sure to pass your feedback to Carlos too. Hello Ian, we really appreciate your honest feedback and we are really happy you like our services. We will make sure to pass your feedback to Pei too. I was impressed with a proffesional customer support from Demetris. My query was resolved in a timely manner.
Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. Price (AUDNZD) got to my set Take profit thrice, I mean thrice! And I didn’t get my profit, and again price didn’t even get my set stop loss, and yet I was cut off using the same currency pair.
In other words, the narrowest pepperstone canada spreads for major currency pairs start from 1 pip. Paulina followed it up.So I had this withdrawal issue where I’d taken 3 business days without receiving the funds. Have to say this was the first time for it to happen.
Deposit Fees
Thanks to Pepperstone’s leading ECN technology and deep liquidity pool, you will be able to access the lowest possible spreads, starting from 0.0 pips on all major currency pairs offered by the brokerage. In exchange for these institutional grade spreads, Pepperstone will charge you a small commission, which depends on the base currency and the trading platform you have selected. I have had no single regret about them .Advance solution , hassle free and good pay . Great software, smooth deposits and withdrawals.
Providing effective and clear support is always our priority.Team Pepperstone. Pepperstone is a super impressed with the speed of services also big thumb to Mr Shamil/Mr Bobo for your excellent support. Pepperstone is the most trustworthy broker I’ve been trading ForEx with, compared to more than 6 other brokers I’ve been using. The Premium client manager, Sandy Bhandhumani, is so helpful and dedicated, always has a solution to the problems. She always tries fulfilling my needs, giving me compensation when it comes to problems caused by the system, and offering some trading promotions as well.
They only replies during their office timings.However, apart from this thing its the excellent platform for transparent trading. Bad customer service, I tried to contacted them through email, WhatsApp, and live chat, there responded was too slow in live chat.And no body answers me till know through WhatsApp since yesterday. And no answer through email since two days. Excellent customer service, easy-to-use software and transfers and withdrawals are done in a timely manner. Pepperstone is one of the best forex brokers I have used for many years. Apart from their outstanding platform, their teams are also great support to take your trading to the next level.
Fantastic customer service, straight through to a real person instead of getting frustrated by bots. I am doing trading on pepperstone for more then two years. Never disappointed and all is well.The best part is that you can trade stocks in both premarket and afterhours market sessions which is rarely available. The only thing they need to improve is live chat. I find myself helpless in case I want to ask something and need prompt response.
Poor customer service and support team…
On the other hand, what you cannot trade at Pepperstone are futures, options, interest rates, and other more complex instruments, suitable for professional traders in particular. The $7 commission per standard lot generally aligns with the charges imposed by other prominent brokers like IC Markets. However, an equivalent trade with a Zero account at Fusion Markets will cost you only $4.50 in both directions, which, at present, is among the most competitive offers in the industry. It is evident that Pepperstone largely aligns with other leading global forex brokerages, in terms of average spreads on Standard accounts.
I am a new trader and was nervous entering the market, but Peppestone and its staff made this a smooth journey so far. Special thanks to customer consultant Sandy that has been incredibly helpful with all enquiries, very responsive and diligent in keeping us informed about any benefits/promotions. Pepperstone offers an award-winning customer support service throughout the week, with shorter working hours on weekends. You can contact the broker’s support team through several communication channels.
The support staff who was actively calling me, Linda Nkartha, is now not responding to clear up the issue. So its a SCAM, deposit was made successfully but its jot in my account. John has been assigned to my account and he is very friendly, patiently answering all my questions. Dear Trader, thank you for your feedback! We’re glad to hear that you felt well-guided and that your issue was resolved.
Il servizio di supporto è tra i…
I can say only good things about Pepperstone thank you guys. 2nd time talking to Xenios, great support, and feedback from him. Wish that all of the chat people will be kind and friendly like him.
